Complaints Procedure

Jorvik Motor Leasing Ltd aims to provide a high standard of customer service and treat all our clients fairly. We consider it important that any complaints we receive are dealt with and resolved quickly to the complete satisfaction of our customers.

If you are unhappy with any aspect of our service you can contact us with details of your complaint by :

Calling            01904 777422
Emailing         julian@jorvikmotorleasing.co.uk
Writing           7 Coda Avenue, Bishopthorpe, York, YO23 2SE

To help us resolve your problem please provide the following information when you contact us:

  • Your full name, address and telephone number
  • Full details of your complaint
  • What you would like us to do to put things right
  • Any supportive documentation / copies of all relevant paperwork

A written acknowledgement will be issued to you within 3 working days.

We will endeavour to resolve your concerns in the shortest possible time. However, sometimes this may not be possible. In the unlikely event that we cannot resolve your complaint within 10 working days we will keep you informed of the progress of our investigations and provide our final response in writing along with the action to be taken no later than 8 weeks as required by the Financial Conduct Authority.

We aim to resolve your complaint directly with you but if you are not satisfied with our final response and if you have a regulated consumer contract with us, you may be eligible to refer the matter to the Financial Ombudsman Service. This must be done within 6 months of our final response. (See www.financial-ombudsman.co.uk).

Unresolved complaints about matters other than an issue with a consumer contract can be referred to the conciliation service offered by the BVRLA (British Vehicle Rental Leasing Association) of which we are a member (see www.bvrla.co.uk).

Should you have any queries relating to our Complaints Handling Procedure, please contact Julian Graham who will be happy to assist you.

Private Leasing

Private Leasing

Private Leasing

Low CO2 Vehicles

Low CO2 Vehicles

Low CO2 Vehicles

Commercial Leasing

Commercial Leasing

Commercial Leasing

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  • Mercedes-Benz Sprinter

    £384.95+VAT per month Product: Contract Hire Initial rental: £2,309.70+VAT Term: 48 months Mileage: 10,000 314CDI LWB High Roof van Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Volkswagen Passat Estate

    £264.95+VAT per month Product: Contract Hire Initial rental: £1,589.70+VAT Term: 36 months Mileage: 10,000 2.0 TDI SE Business 5 door Estate Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Ford Transit 350

    £264.95+VAT per month Product: Contract Hire Initial rental: £1,589.70+VAT Term: 48 months Mileage: 10,000 350 L3 Diesel FWD 2.0 EcoBlue 130ps H2 Leader Van Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Citroen Berlingo

    £187.95+VAT per month Product: Contract Hire Initial rental: £1,127.70+VAT Term: 48 months Mileage: 10,000 M Diesel 1.5 BlueHDI 650kg Enterprise 75ps Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Renault Trafic SWB

    £245.95+VAT per month Product: Contract Hire Initial rental: £1,475.70+VAT Term: 48 months Mileage: 10,000 SWB SL27 dCi 120 Sport Van Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Volkswagen Transporter

    £279.95+VAT per month Product: Contract Hire Initial rental: £1,679.70+VAT Term: 48 months Mileage: 10,000 T28 LWB 2.0 TDI 102ps Startline EU6 Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Citroen Relay 35

    £284.95+VAT per month Product: Contract Hire Initial rental: £1,709.70+VAT Term: 48 months Mileage: 10,000 Relay 35 Heavy L4 Diesel 2.2 BlueHDI H2 140ps Enterprise Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Ford Transit Custom

    £269.95+VAT per month Product: Contract Hire Initial rental: £1,619.70+VAT Term: 48 months Mileage: 10,000 280 L1 Diesel FWD 2.0 EcoBlue 105ps Low Roof Trend Van Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Mitsubishi L200 D/Cab

    £239.95+VAT per month Product: Contract Hire Initial rental: £1,439.70+VAT Term: 48 months Mileage: 10,000 Diesel Double Cab DI-D Barbarian 4WD 178 bhp Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration

  • Nissan Navara D/Cab

    £242.95+VAT per month Product: Contract Hire Initial rental: £1,457.70+VAT Term: 48 months Mileage: 10,000 Double Cab Pick Up Acenta 2.3 dCi 163 TT 4WD Excess mileage charges will apply if the stated mileage is exceeded Damage charges may apply Fully maintained contract available at extra cost, highlighted rate is customer maintained & only includes road tax for the duration