Treating Customers Fairly Policy
Our motto is to provide a service that is professional, prompt and personal.
Our customers’ interests are at the heart of our business — we want to give you the best possible service so that you want to come back to us time and again.
With all this in mind, we pledge that:
- The fair treatment of our customers is central to our corporate culture.
- Our services are designed to meet the needs of our customers.
- We will provide our customers with clear information and keep them appropriately informed before, during and after the point of sale.
- Any advice we give is suitable and takes account of our customers’
- Our services will always be of the highest possible standard.
- We have a clear Complaints Policy should any customer feel they have any concerns about the service they have received.